IMPORTANT – Report Plumbing Problems to the MUD

If you are experiencing an issue with your water or sewer service or another urgent issue, please call the MUD Operator’s 24 Hour Customer Service Line at (281) 398-8211 and a representative will assist you immediately. Please do not use the contact form on the website for urgent matters.

WCA Special Pickup on April 10th

Saturday, April 10th WCA will be providing a special pick up for storm debris.

The following are general guidelines:

  • Items must be at the curbside by 7:00 AM
  • Construction material will be picked up. Such as sheetrock, insulation, wood, flooring, carpet (rolled up and bound, no wider than 4 feet, and does not weigh more than 40 pounds, etc.)

Please keep in mind that helpers will be physically loading these items in the truck by hand. If items are stacked too high, they will not be unable to load those items in the truck.

WCA will not pick up items that are part of the normal heavy trash / bulk service or yard / trash waste.

Please check this website for any additional service updates.

Bulk or Yard Waste – Due to Winter Storm Event

Dear Residents of Remington MUD 1 (Stone Gate),

Since the freeze, we are averaging 2,000 more tons per week, and this is only out of our Highway 6 location, which services your community.  This averages out to an extra load per residential route per day.

This has caused a few obstacles for WCA/GFL:

  1. Our crews are not able to work as quickly as they normally do.
  2. This causes longer than normal wait times at the landfill and recycling centers.

We understand that everyone is trying to clean up their yards from the freeze, and now Spring is here!  As a temporary measure, please limit the bags that you place out for the next few weeks.  This would be very helpful and appreciated.  A good limit at this time, would be one (1) cubic foot, which is equivalent to three (3) sixty (60) gallon bags.

We understand the frustration and want to get everything serviced as much as you do.  Keep in mind this is an industry problem, not just for WCA/GFL.

As a reminder the following are not acceptable items for bulk or heavy trash.

  • Construction Debris
  • Sheetrock
  • Drywall
  • Insulation
  • Metal items (includes recliners or sofa sleepers)
  • Wood (includes wood Fencing)
  • Stone or Tile
  • Dirt
  • Concrete
  • Propane tanks Tires

If you have any questions or concerns, please contact customer service.

cshouston@gflenv.com

281-368-8397

Thank you.

WCA Policies on Collection

WCA will collect residential refuse twice a week at the curb on Monday and Thursday, no earlier than 7:00 A.M. and no later than 7:00 P.M. Household waste must be confined in containers or bags not exceeding forty (40) gallons or forty (40) pounds.

WCA will collect bulk items twice a week at the curb on Monday and Thursday, no earlier than 7:00 A.M. and no later than 7:00 P.M. By Federal Law, refrigerators and freezers or any other items containing Freon must be drained of Freon and have an accompanying bill to validate such service was performed. Items excluded from normal collection are construction material, wood fencing, dirt, rocks, bricks, concrete, tires, and batteries, motor oil, cooking oil, waste generated by a private contractor or any materials, or items deemed hazardous materials.

Tree and yard waste will be collected twice a week at the curb on Monday and Thursday, no earlier than 7:00 A.M. and no later than 7:00 P.M. Waste must be confined in containers or bags not exceeding forty (40) gallons or forty (40) pounds. Trees, shrubs, and brush trimmings must be bundled in lengths no greater than four (4) feet with no branch diameter exceeding three (3) inches. The bundling is required to allow quick pick-up and size limitations are required to avoid damaging the equipment in the crushing process.

The District currently does not provide recycling collection services.

Boil Water Notice Rescinded

On February 16, 2021, the Texas Commission on Environmental Quality required the Remington MUD 1 public water system, TX1013074, to issue a Boil Water Notice to inform customers, individuals, or employees that due to conditions which occurred recently in the public water system, the water from this public water system was required to be boiled prior to use for drinking water or human consumption purposes.

The public water system has taken the necessary corrective actions to restore the quality of the water distributed by this public water system used for drinking water or human consumption purposes and has provided TCEQ with laboratory test results that indicate that the water no longer requires boiling prior to use as of today, February 21, 2021.

According to the District’s Operator, customers can resume water use as normal. There is no need to flush lines.

If you have questions concerning this matter, you may contact Inframark, the operator for Remington MUD 1, at our 24-hour Customer Service Line (281) 398-8211.

WHCRWA Water System Situational Update

Remington Municipal Utility District No. 1 purchases water from the West Harris County Regional Water Authority (WHCRWA). As of Friday afternoon, Feb. 19, the WHCRWA continues to do everything possible to restore water supply to our utility district customers.

A boil water notice continues to be in effect, and we are working with the City of Houston to pressurize the waterline that supplies the WHCRWA Pump Station.

Currently, the WHCRWA is receiving only a fraction of its contracted amount of surface water from the City of Houston waterline. However, as of 4 p.m., the WHCRWA received enough supply to begin delivering emergency water to some MUDs experiencing critically low water supplies.

The WHCRWA continues to provide as much water as possible to our utility district customers during this time, while trying to maintain adequate pressures within our system. The WHCRWA Pump Station is currently monitored twenty-four hours a day, and constant communication is maintained with the operators on issues at our utility district facilities.

We do not currently have an estimated delivery time for restored service. Once adequate water supply has been received from the City of Houston, the WHCRWA will provide water to its utility district customers as quickly as possible.

Updates will be provided as more information is available.

WCA: Winter Storm Conditions

Attention Residents,

Services for Harris County have been restored, for all Houston area sites, effective February 18, 2021.

As always, the safety of our residents, crews and equipment are our priority, and we look forward to providing your service. With services being suspended Monday-Wednesday, we are anticipating higher-than-normal volumes being placed out at the curb and expecting some delays.

In addition, the forecast is still forecasting cold, rainy conditions, but roads appear to be passable. We continue to monitor all conditions and may have later than normal rollouts of our crews Thursday, morning.

Our office and facilities remain closed due to the loss of power; Therefore, office staff, including customer service, will not be available.

GFL appreciates your patience as we work through this together and are committed to the safest collection, transportation, and disposal of your solid waste and processing of your recyclables.

Sincerely,
WCA/GFL Municipal Department
WCA/GFL Customer Service Department