Important Update: New Billing Software & Customer Portal from Inframark

Inframark has moved to new billing software and online customer portal. Please read on to learn how this change will affect how you pay your monthly water bill.

If your water account had an email on file associated with it, you will have received an email from WaterDistrict-Inframark@Starnik.net with a link. This link will take you to Inframark’s portal where you’ll obtain your new account number and set up a new billing profile. Thru this portal you can review your bills on line, schedule auto payments, and more. If you have an email address on file for your water account, but did not see this email in your inbox, please check your junk folder. If you cannot find the email, please reach out to Inframark Customer Service via the contact methods listed below.

Depending on how you currently pay your water bill, you will need to take different actions. Here are summaries of the changes required for each method:

  1. If you currently pay thru Inframark’s online portal, manually or via Auto-Pay, you will need to follow the link in the email sent to you from WaterDistrict-Inframark@Starnik.net
  2. If you pay by check via USPS, the address to mail the check to has changed. If you don’t use the payment coupon and envelope provided with your water bill, you will need to ensure you’re including your new account number and sending your payment to the new address. To obtain your new account number, please reach out to Inframark’s Customer Service.
  3. If you pay through your bank, you will need to update your account number and the address the bill is being sent to.

The new pay-to address is:

Remington MUD
P.O. Box 3264
Houston, Tx 77253-3264

If you have questions, contact Inframark Customer Service at (832) 467-1599 or email to CustomerService@Inframark.com.